Introduction
At GPTwala, we strive to provide the best possible service to our users. We understand that sometimes circumstances change, and you may need to cancel your subscription. This Cancellation and Refund Policy outlines the terms and conditions for canceling your subscription and requesting a refund.
Cancellation Policy
Subscription Cancellation:
- You can cancel your subscription at any time by logging into your account and navigating to the subscription management section.
- Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be applied, and you will continue to have access to the services until the subscription period ends.
Account Deactivation:
- If you wish to deactivate your account entirely, please contact our support team at [support email]. Deactivating your account will remove your access to all GPTwala services immediately.
Refund Policy
Refund Eligibility:
- We offer a 14-day money-back guarantee for new users. If you are not satisfied with our services, you can request a full refund within 14 days of your initial subscription purchase.
- Refunds are not available for renewals or recurring monthly subscriptions beyond the 14-day guarantee period.
How to Request a Refund:
- To request a refund, please contact our support team at [support email] within 14 days of your initial purchase.
- Include your account details and the reason for your refund request. Our support team will review your request and process the refund if it meets the eligibility criteria.
Refund Processing:
- Approved refunds will be processed within 7-10 business days and credited back to the original payment method used during the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Non-Refundable Charges:
- Charges for add-on services, one-time fees, or custom development work are non-refundable.
- Refunds will not be provided for accounts that violate our Terms of Service or are terminated due to misuse or fraudulent activity.
Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our platform.
Contact Us
If you have any questions or need further assistance, please contact our support team at support@gptwala.com.
By using GPTwala, you agree to the terms of this Cancellation and Refund Policy. Thank you for choosing GPTwala.