Introduction
At GPTwala, we are committed to providing our users with seamless and efficient access to our SaaS products. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery and activation of our software services.
Activation of SaaS Services
Immediate Access:
- Upon successful payment, you will receive immediate access to our SaaS products. An email confirmation will be sent to the registered email address with details on how to access and start using the services.
Account Setup:
- For services that require account setup or configuration, our team will guide you through the process. This may take up to 24 hours from the time of purchase.
Delivery of Digital Products
Software Downloads:
- If the SaaS product includes downloadable software, the download link will be provided in the confirmation email. You can also access the download link by logging into your GPTwala account.
License Keys:
- License keys, if applicable, will be included in the confirmation email and can also be accessed through your account dashboard.
Service Availability
Uptime Commitment:
GPTwala is committed to providing a high level of service availability. Our goal is to ensure that our SaaS products are accessible 24/7, with minimal downtime for maintenance or upgrades.
Maintenance and Upgrades:
Scheduled maintenance and upgrades will be communicated in advance. We strive to perform these tasks during off-peak hours to minimize any disruption to your service.
International Access
Global Availability:
Our SaaS products are designed to be accessible globally. However, certain features or services may be restricted based on regional regulations or technical limitations.
Support and Assistance
Customer Support:
Our customer support team is available to assist you with any issues related to the delivery and activation of our SaaS products. You can reach us at support@gptwala.com.
Technical Support:
For technical assistance, please contact our technical support team at techsupport@gptwala.com. We are dedicated to resolving any issues promptly to ensure a smooth user experience.
Issues with Service Activation
Activation Delays:
If you experience any delays or issues with the activation of your SaaS product, please contact our support team immediately. We will work to resolve the issue as quickly as possible.
Incorrect Information:
Please ensure that all information provided during the purchase process is accurate. GPTwala is not responsible for service activation issues resulting from incorrect or incomplete information. If you need to update your information, please contact us at support@gptwala.com.
Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy for SaaS products, please contact our support team at support@gptwala.com.
Thank you for choosing GPTwala. We appreciate your business and are dedicated to providing you with the best possible service.